LEXICON WILL BE CLOSED ON FRIDAY, MARCH 29 IN OBSERVANCE OF THE HOLIDAY.
If you need to reach us, contact Customer Success Manager Jessica Johnson at jessica.johnson@lexicontech.com.
We offer everything your team needs to ensure that student devices are kept working and student learning is never interrupted. Lexicon has 25+ years of experience in device deployments, maintenance, and repairs. Insurance-backed Accidental Damage Protection (ADP), white-glove deployment, flat-rate repairs, 24/7 tracking, and detailed analytics that offer insight into your fleet are just the start of the many benefits you’ll receive working with our team. Districts of all sizes trust Lexicon for device repair and maintenance. You can too.
We provide districts with the strongest available risk management through our partnership with an AM Best A rated insurance underwriter that stands behind our AlwaysLearning™ contracts.
Specialized microelectronics (BGA rework; X-ray inspected welds) allow for component-level mainboard repair. We can repair what most other providers would have to replace.
We bulk purchase parts directly from overseas manufacturers at the start of your contract to prevent repair delays.
minutes total time to return to learning
Student turns in damaged device.
Staff scans in broken device and scans out spare pool device.
Student receives spare pool device and returns to learning.
Broken device is picked up, repaired, and returned.
Lexicon supports devices from all manufacturers and can obtain repair parts for any model.
“I’ve often told a lot of my colleagues, don’t do it on your own. Get a partner if you can. The strongest partnerships I have are with vendor partners where I feel like I’m the only customer. Every time I’ve had either questions, concerns, or anything and I’ve raised it up to the Lexicon team, my issues have been addressed very promptly. I’m satisfied.”
“Without Lexicon, we’d have to try and anticipate the volume of repairs and how many parts and spares to keep on hand. First of all, there’s no way we can know all of that. Second, we don’t have the room to keep parts on hand even if we could make a guess, and third, the repair time with Lexicon is super quick. Everything about the process from start to finish is thought through to make things as simple and easy as possible for us on this end.”
“Lexicon is more than a trusted partner. We value the relationship because they go above and beyond for our schools. They allow our teachers and students to teach and learn seamlessly. We can rely on Lexicon to be there when needed and to add value to our support and service mission.”
“Lexicon is an essential partner in our district’s plan for device maintenance and repair. They have consistently provided a very high level of satisfaction and have helped to make our ‘hot swap’ plan (to keep students and staff always with a working device) a reality. Lexicon has been a long-term partner for Henry, and they have delivered for us for many years. I am happy to provide an enthusiastic recommendation for Lexicon.”
“My experience with Lexicon has been great. It’s like they’ve already thought of everything. It’s provided so much relief that we can turn deployment and device management over to them. Lexicon lifted the burden and gave us the gift of time and support. ”
“We’re stretched thin with teacher computers, the network, and more. Having AlwaysLearning frees up our time so we can actually do our jobs. We’re not bogged down with repairs. Lexicon as a company literally oozes customer service. I’ve never seen it’s match. The Lexicon team is always–always– available to us. We can call or email with any question and it’s always immediately addressed. The thing I like is that it’s a happy response. The whole culture is very much, “We’ll take care of it.” It truly is white-glove service.”
“Lexicon continues to be an outstanding partner for Clayton County Public Schools. The AlwaysLearning solution truly lives up to its name and enables our teachers and students to focus on instruction and not on technical issues. Lexicon has become a critical extension to the Clayton County Public Schools Department of Technology and an invaluable resource for our district.”
FCPS CTO Jim Farmer discusses how the partnership has had a powerful impact on his team, the district, and the students of Fayette County.
Lexicon and the AlwaysLearning solution helped ease the burden on Atlanta Public School’s team for deployment, servicing, spare pool devices, and warranty of one-to-one devices.
Lexicon was able to help HSCC monitor asset utilization by school and better allocate spare pool resources throughout the district, as well as where and why most damage was occurring.
We understand that every school has unique needs and challenges. Lexicon offers a simple solution to managing your technology assets year round. Get in touch with us to learn how we can support your district’s needs.